⚠️You are deemed to have agreed to the terms and conditions when you place your order.

International Shipping is Now Available!

We have started shipping to international customers! Currently, we accept orders via SNS DM (Instagram or Little Red Book). Now, you can enjoy our products even overseas!

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Ordering Process

We accept orders directly through Instagram DM or Little Red Book DM. Orders via BASE are only possible during regular sales periods. However, through SNS DM orders, we can sometimes create products that are not currently listed for sale. Therefore, we recommend contacting us via DM.

- Orders are accepted through Instagram DM or Little Red Book DM.

- Shipping costs vary depending on the number of items and the destination country. We will discuss shipping costs after receiving your order.

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Domestic Shipping (Proxy Purchase) Orders

We also accept orders for domestic shipping (proxy purchase). Please contact us via our SNS, Instagram (@minette_000222) or Little Red Book (@minette_000222)first. We will respond in order.

When contacting us, please send a screenshot of the desired product to facilitate smoother handling.

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Payment Methods

We accept the following payment methods:

Bank Transfer to our Japanese Bank Account(details such as bank name and account number will be provided individually)

PayPal (for those who have a PayPal account, payment through PayPal is possible)

After your order, we will provide detailed payment instructions.

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Delivery Date Information

Please note that the production of items may take time. Typically, it takes over one month to produce items, so we will discuss the shipping schedule after your order. Thank you for your understanding.

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Customs Duties and Consumption Tax

When importing goods, customs duties and consumption tax may apply. These costs are borne by the buyer, so you need to pay them according to the regulations of the destination country.

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Return & Exchange Policy

We accept returns and exchanges only for unused and unopened products. The following conditions apply for returns or exchanges:

1. Return & Exchange Request Deadline

   We accept returns and exchanges only if you contact us within 7 days after receiving the product. Returns or exchanges cannot be accepted after this period, so please be aware of this in advance.

2. No Returns or Exchanges for Personal Reasons

   We do not accept returns or exchanges for personal reasons (e.g., if you don't like the design or size).

3. Returns or Exchanges for Defective Products

   We accept returns or exchanges only if the product is defective. The shipping costs for returns or exchanges in case of defective products are borne by us.

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Refund Policy

For orders placed through BASE, payment is required upfront, and cancellations are not possible. If returned products arrive at our store, we will process a refund through PayPal. Any fees related to the refund (e.g., PayPal transfer fees) will be borne by the customer, so please be aware of this in advance.

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Refunds

Refunds for returned items will be processed after the item has been returned and inspected. Refunds will be issued using Wise (formerly TransferWise) to the customer’s bank account.

- Refund Method: Refunds will be processed via Wise, an international money transfer service.

- Refund Timeframe: Refunds will be processed within 7 business days after the returned product is received and inspected.

- Refund Fees: Any fees associated with the transfer (e.g., Wise transfer fees) will be borne by the customer.

- If your currency is not supported by Wise: If your currency is not supported by Wise, please contact us to discuss an alternative refund method.

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Language

We only support Japanese. Communication in other languages such as English or Chinese will be conducted using translation apps. There may be language barriers, but we strive to ensure smooth communication as much as possible, so we appreciate your understanding.

海外发货开始了

本店现已开始接受来自海外顾客的订单。我们通过SNS的私信（Instagram或小红书）来接收订单。今后，海外的顾客也可以享受到本店的商品。

关于下单方式

本店接受您通过Instagram私信或小红书私信直接下单。
BASE平台仅在通常贩售时可接受订单，但通过SNS私信下单时，我们也可能为您制作目前未公开贩售的商品。推荐您通过私信与我们联系。

我们通过Instagram私信或小红书私信接受订单

因商品数量与收货地址不同，运费也会有差异。您下单后，我们将与您协商具体运费

关于日本国内发货（代理购买）订单

对于想在日本国内收货（或代理购买）的顾客也可下单。请先通过本店SNS的Instagram（@minette_000222）或小红书（@minette_000222）联系我们。我们会按照先后顺序回复。

在咨询时，如能提供您想购买的商品截图，将能更快速地为您处理。

支付方式

我们提供以下支付方式：

向日本国内银行账户转账（银行名称、账号等具体信息会单独告知）

PayPal（如果您有PayPal账号，也可使用PayPal支付）

下单后，我们会向您提供更详细的支付信息。

关于发货日期

因为商品的制作可能需要一定时间，通常情况下，制作周期在1个月以上。具体的发货时间将在您下单后与您单独协商。敬请谅解。

关于关税和消费税

在进口商品时，可能会产生关税或消费税。此类费用需由顾客自行承担，并需根据收货国的相关规定进行支付。

关于退换货

仅限未使用、未拆封的商品，本店可接受退换货申请。请您先确认以下事项。

退换货申请时限
商品送达后，若您在7天内与我们联系，我们才会受理退换货申请。超过7天后将无法受理，敬请谅解。

不可因个人原因退换货
因不喜欢设计、尺寸等个人原因而产生的退换货申请，本店一概不予受理。

有缺陷时的退换货
仅在商品存在缺陷的情况下，我们才会受理退换货。商品缺陷导致的退换货所需运费将由本店承担。

关于退款

对于通过BASE下单的订单，需要在下单时支付全款，无法取消订单。若商品退回本店并确认无误后，我们将通过PayPal进行退款。由于退款产生的手续费（如PayPal转账手续费等）需由顾客承担，敬请谅解。

退款详情

对于退回本店的商品，在我们确认商品无误后会进行退款。退款将通过Wise（原TransferWise）转至顾客的银行账户。

退款方式：使用名为Wise的国际汇款服务

退款时效：退货商品到达并确认后，我们会在7个工作日内完成退款流程

退款手续费：包括Wise转账手续费等在内的退款相关费用需由顾客承担

若Wise不支持某种货币：如果您使用的货币不在Wise的支持范围内，则需与我们商议其他退款方式

关于语言

本店仅支持日语。使用英语或中文等其他语言进行沟通时，我们会借助翻译软件。我们理解可能会存在语言方面的障碍，但会尽力与您进行顺畅的沟通，敬请理解与配合。